
I remember a martial arts instructor telling me that people are either audio learners or visual learners. Audio learners respond mainly to what they hear. Visual learners learn mainly through what they can see. In knowing this you can adapt your teaching abilities to suit whichever person you are dealing with.
I have realised recently that I'm an audio learner. Angel was pointing down towards the cash machine and she was saying
'There's my receipt,' I'm staring around wildly, thinking maybe it's on the floor, blowing away from me as I stare. She's like 'there!' I didn't understand until she said 'that lady has my receipt in her hand.' I understood then what she meant.
My Nan was telling me which branches needed pruning and she was like
'That one there,' waving her finger in the general direction of where she meant. 'There, that one sticking up,' Now I'm looking at a bush Nan. Which sticking up branch do you want me to cut? I had to tell her,
'Nan I'm a pretty audio centred person, you have to be a bit more specific than that.' She started touching the branches she wanted me to cut and we got along fine after that.
I've been thinking about the way I communicate and instead of saying 'it was this big' (and making a hand gesture) I'll say something along the lines of 'it was the size of a marrow.' Instead of saying 'go down there' when directing someone I've started using identifying words like 'walk straight ahead towards the phone box.' These days we as people are really lazy about the way we communicate. I want to be a powerful communicator. Maybe that's the reason I write so much
Another thing that was interesting for me to learn about was anger responses. I went on a course called conflict management. It's basically a course that every person working in security has to take to get an SIA badge (Security Industry Authority). If you want to work in security you have to have this specific licence.
In this course we learned about people and conflict. A lot of the course was psychology. For instance, are you aware there are two types of angry people? There are explosive and implosive angry people. The explosive person shouts and screams and is very outwardly motivated about what they want to express. The implosive person becomes quiet when angry. They tend to think inwardly about things. Maybe you can spot yourself in one of these examples. I am implosive and I always have been.
There are three common reactions to anger. People shout, people go quiet or people cry. I'd say I'm the type of person who goes quiet. Which one are you?
I found this course taught me more about who I am and more about life than it did about working in the security industry. I thought the course was very worthwhile, although the guy teaching the course thought otherwise.
'I don't see any point in you taking this course' he said to my surprise, 'all you need to do is get out there and handle situations.' I didn't appreciate this spin on things. To this day I still use coping strategies I learned in the course.
When we sat down for the examination we had to watch a video then answer questions on it. Right, time to see if I was taking in what I had learned. To my shock one of the teachers piped up, saying
'Right, answer one is A, answer two is C' and she reeled off the answers one after the other. I thought this might be a test in itself until she added 'if you tell anyone about this we will only deny it, make sure you get few wrong so it doesn't look suspicious, right, congratulations you boffins, you passed,' I tried to meet her grin but I couldn't help feeling cheated out of something I wanted to succeed in.
I read an interesting article that shaped my behaviour when I first started learning martial arts. It was about anger. The article was taken from seminars about anger management. It stated that no one could ever make you angry. You choose to get angry based on what you tell yourself about any given situation. When I learned this I was able to stop choosing to get angry and find more diplomatic ways to deal with conflict and anger. The article suggests you ask yourself 'what am I telling myself right now about this situation?' Answering that question will enable you to see what's really going on and deal with things in a positive manner.
Labels: Anger and Communication